General Instructions

STATUS OF TRANSACTIONS

1) PENDING TRANSACTIONS :

A PENDING Transaction is one which remains PENDING throughout the Transaction Day. So, such transactions always show under PENDING Transactions head for all Reports. In-case a PENDING Transaction has got Failed & Credited back as a result, on any future Date; its Credited Date will also show along with the PENDING record.

2) CREDITED TRANSACTIONS :

The CREDITED Transactions are basically those PENDING Transactions which have been Failed & Credited.

3) SUCCESS TRANSACTIONS :

The Transactions which are either SUCCESS or been converted from PENDING to SUCCESS.

FURTHER EXPLANATION

While generating a report with Pending & Credited as the transaction status within a selected date range, only those Pending transactions are displayed which are still pending as well as the ones which have been failed & credited on some FUTURE DATE within the date range. So a transaction which is still pending will be displayed under the Pending Transactions head in the Report generated with crdate as 0000-00-00 00:00:00. While a pending transaction which was Failed & Credited back as a result, on some future date, will be displayed in both Pending Transactions as well as Credited Transactions head, with crdate as the date on which it was credited.

Error Codes

APPENDIX 1 [ Airtel Pinless Operator ]

Response Code Response message Response Action
A1.200 Transaction Successful [SUCCESS] Transaction Successful
A1.25034 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.2105 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.2106 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.2110 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.2102 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.2104 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.7532 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.4323 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.7015 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.2010 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.7894 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.312 Transaction Failed [FAILED] Transaction Failed at operator end.
A1.8511 Msg:8511:Requested amount is not allowed as the minimum transfer value allowed is 10 KSH [FAILED] Msg:8511:Requested amount is not allowed as the minimum transfer value allowed is 10 KSH
A1.7018 Msg:7018:The mobile number 1 is incorrect.It should be consisting of 9 digits. [FAILED] Msg:7018:The mobile number 1 is incorrect.It should be consisting of 9 digits.
A1.7048 Msg:7048:Receiver mobile number is from un-supported network. [FAILED] Msg:7048:Receiver mobile number is from un-supported network.
A1.8510 Transaction Failed [FAILED] Transaction Failed at operator end.

APPENDIX 2 [ Telkom Pinless Operator ]

Response Code Response message Response Action
A2.200 Transaction Successful [SUCCESS] Transaction Successful
A2.1999 1999:Your request cannot be processed at this time, please try again later [FAILED] 1999:Your request cannot be processed at this time, please try again later
A2.2001 2001:Mobile number is from un-supported network [FAILED] 2001:Mobile number is from un-supported network
A2.2105 2105:Your request cannot be processed at this time, please try again later [FAILED] 2105:Your request cannot be processed at this time, please try again later
A2.2106 2106:Your request cannot be processed at this time, please try again later [FAILED] 2106:Your request cannot be processed at this time, please try again later
A2.6002 Authentication Failed [FAILED] Authentication Failed at Operator End
A2.6003 Authentication Failed [FAILED] Authentication Failed at Operator End
A2.2104 2104:Your request cannot be processed at this time, please try again later [FAILED] 2104:Your request cannot be processed at this time, please try again later
A2.7532 Authentication Failed [FAILED] Authentication Failed at Operator End
A2.4323 Transaction Failed [FAILED] Transaction Failed at operator end.
A2.7015 Transaction Failed [FAILED] Transaction Failed at operator end.
A2.7894 Transaction Failed [FAILED] Transaction Failed at operator end.
A2.7895 Transaction Failed [FAILED] Transaction Failed at operator end.
A2.7893 Transaction Failed [FAILED] Transaction Failed at operator end.
A2.312 Transaction Failed [FAILED] Transaction Failed at operator end.
A2.8511 8511:Requested amount is not allowed as the minimum transfer value allowed is 5 [FAILED] 8511:Requested amount is not allowed as the minimum transfer value allowed is 5
A2.7017 Transaction Failed [FAILED] 7017:The mobile number 1 is incorrect
A2.7018 Msg:7018:The mobile number 1 is incorrect.It should be consisting of 9 digits [FAILED]
A2.7048 7048:Receiver mobile number is from un-supported network [FAILED]
A2.6116 Transaction Failed [FAILED]
A2.6113 Transaction Failed [FAILED]
A2.6112 Transaction Failed [FAILED]
A2.6111 Transaction Failed [FAILED]
A2.6119 Transaction Failed [FAILED]
A2.6110 Transaction Failed [FAILED]
A2.6109 Transaction Failed [FAILED]
A2.6108 Transaction Failed [FAILED]
A2.6108 Transaction Failed [FAILED]
A2.6107 Transaction Failed [FAILED]
A2.6120 Transaction Failed [FAILED]
A2.6121 Transaction Failed [FAILED]
A2.6124 Transaction Failed [FAILED]
A2.6125 Transaction Failed [FAILED]
A2.7109 Transaction Failed [FAILED]
A2.7110 Transaction Failed [FAILED]
A2.7111 Transaction Failed [FAILED]
A2.7112 Transaction Failed [FAILED]
A2.7113 Transaction Failed [FAILED]
A2.311 Transaction Failed [FAILED]
A2.8514 Transaction Failed [FAILED]
A2.313 Transaction Failed [FAILED]
A2.7054 Transaction Failed [FAILED]
A2.5004 Transaction Failed [FAILED]
A2.5003 Transaction Failed [FAILED]
A2.7002 Transaction Failed [FAILED]
A2.5006 Transaction Failed [FAILED]
A2.5007 Transaction Failed [FAILED]
A2.5027 Transaction Failed [FAILED]
A2.2110 Transaction Failed [FAILED]
A2.2102 Transaction Failed [FAILED]
A2.5009 Transaction Failed [FAILED]
A2.5010 Transaction Failed [FAILED]
A2.6122 Transaction Failed [FAILED]
A2.111 Transaction Failed [FAILED]
A2.112 Transaction Failed [FAILED]
A2.113 Transaction Failed [FAILED]
A2.114 Transaction Failed [FAILED]
A2.7885 Transaction Failed [FAILED]
A2.7036 Transaction Failed [FAILED]
A2.7003 Transaction Failed [FAILED]
A2.7037 Transaction Failed [FAILED]
A2.9984 Transaction Failed [FAILED]
A2.9983 Transaction Failed [FAILED]
A2.7053 The mobile number you have entered is incorrect. [FAILED]
A2.5026 Transaction Failed [FAILED]
A2.13043 Your number is barred [FAILED]
A2.13046 Transaction Failed [FAILED]
A2.13047 Transaction Failed [FAILED]
A2.13049 Transaction Failed [FAILED]
A2.13050 Transaction Failed [FAILED]
A2.13051 Your number is not active [FAILED]
A2.13200 Transaction Failed [FAILED]
A2.13201 Transaction Failed [FAILED]
A2.13202 Transaction Failed [FAILED]
A2.5043 Transaction Failed [FAILED]
A2.7027 Your request cannot be processed at this time, please try again later. [FAILED]
A2.5001 Transaction Failed [FAILED]
A2.6101 Transaction Failed [FAILED]
A2.6102 Transaction Failed [FAILED]
A2.6103 Transaction Failed [FAILED]
A2.6104 Transaction Failed [FAILED]
A2.6105 Transaction Failed [FAILED]
A2.6106 Transaction Failed [FAILED]
A2.6114 Transaction Failed [FAILED]
A2.6115 Transaction Failed [FAILED]
A2.6123 Transaction Failed [FAILED]
A2.6160 Transaction Failed [FAILED]
A2.6161 Transaction Failed [FAILED]
A2.6162 Transaction Failed [FAILED]
A2.6163 Transaction Failed [FAILED]
A2.6164 Transaction Failed [FAILED]
A2.6165 Transaction Failed [FAILED]
A2.5008 Transaction Failed [FAILED]
A2.5057 Transaction Failed [FAILED]
A2.7114 Transaction Failed [FAILED]
A2.7115 Transaction Failed [FAILED]
A2.7116 Transaction Failed [FAILED]
A2.7892 Transaction Failed [FAILED]
A2.616 Transaction Failed [FAILED]
A2.17017 Transaction Failed [FAILED]
A2.6019 Amount Should Be In Range Of 10 to 50000 [FAILED]
A2.251 Transaction Failed, Please Try Again Later [FAILED]

APPENDIX 6 [ Safaricom Pinless Operator ]

Response Code Response message Response Action
A6.200 Transaction Successful [SUCCESS:200] Transaction Successful
A6.221 Transaction Failed [FAILED:221] Transaction Failed
A6.7000 Transaction Failed [FAILED:7000] Transaction Failed
A6.7048 Receiver mobile number is from un-supported network [FAILED:7048] Transaction Failed
A6.250 Transaction Failed [FAILED:250] Transaction Failed
A6.251 Transaction Failed [FAILED:251] Transaction Failed
A6.206 Transaction Failed [FAILED:206] Transaction Failed
A6.7893 Transaction Failed [FAILED:7893] Transaction Failed
A6.205 Transaction Failed [FAILED:205] Transaction Failed
A6.2050 Transaction Failed [FAILED:2050] Transaction Failed
A6.6010 Transaction Failed [FAILED:6010] Transaction Failed
A6.7015 Transaction Failed [FAILED:7015] Transaction Failed
A6.7035 Transaction Failed [FAILED:7035] Transaction Failed
A6.7042 Transaction Failed [FAILED:7042] Transaction Failed
A6.8511 Transaction Failed As Minimum Transaction value is KSH 5. [FAILED:8511] Transaction Failed

APPENDIX 7 [ KPLC Operator ]

Response Code Response message Response Action
A7.elec000 Transaction Successful [SUCCESS] Transaction Successful (Kindly determine the status using the Status value as received in the response)
A7.elec000 Transaction Failed [FAILED:elec000] Transaction Failed (Kindly determine the status using the Status value as received in the response)
A7.elec001 Generic Error [FAILED:elec001] Transaction is Failed
A7.elec002 Transaction Failed [FAILED:elec002] Service is not available.
A7.elec010 Unknown meter number [FAILED:elec010] Trsnaction Failed due to Unknown Meter Number.
A7.elec011 Meter number is Blocked [FAILED:elec011] Transaction Failed by operator as Meter Number is Blocked.
A7.elec012 Transaction Failed [FAILED:elec012] Transaction Failed By operator.
A7.elec013 Invalid Amount [FAILED:elec013] Transaction Failed By operator as amount enetered is Invalid.
A7.elec014 Invalid Number of Tokens [FAILED:elec014] Transaction Failed By operator.
A7.elec017 No free BSST token is due [PENDING:elec017] Transaction Failed By operator as No free BSST token is due.
A7.elec016 Request amount exceeds the minimum amount for this meter.Try a larger amount [FAILED:elec016] Transaction Failed By operator as Request amount exceeds the minimum amount for this meter.Try a larger amount
A7.elec015 Request amount exceeds the maximum for this meter.Try a smaller amount [FAILED:elec015] Transaction Failed By operator as Request amount exceeds the maximum for this meter.Try a smaller amount
A7.elec018 Vending of multiple tokens in one transaction not supported [FAILED:elec018] Transaction Failed By operator as Vending of multiple tokens in one transaction not supported.
A7.elec021 Meter number is supported by more than 1 supplier. [FAILED:elec021] Transaction Failed By operator as Meter number is supported by more than 1 supplier.
A7.elec022 The token supplier refuses to vend to this meter. [FAILED:elec022] Transaction Failed By operator as the token supplier refuses to vend to this meter.
A7.elec023 Transaction Failed [FAILED:elec023] Transaction Failed By operator
A7.elec029 Transaction Pending [PENDING:elec029] Transaction is Pending By Operator.
A7.elec030 Transaction Failed [FAILED:elec030] Transaction Failed By operator
A7.elec900 Transaction Failed [FAILED:elec900] Transaction Failed By operator
A7.elec901 Transaction Failed [FAILED:elec901] Transaction Failed By operator
A7.elec902 Transaction Failed [FAILED:elec902] Transaction Failed By operator
A7.elec003 Transaction Failed [FAILED:elec003] Transaction Failed By operator
A7.elec019 Transaction Failed [FAILED:elec019] Transaction Failed By operator
A7.elec028 Transaction Failed [FAILED:elec028] Transaction Failed By operator
A7.elec034 Transaction Failed [FAILED:elec034]Transaction Failed By operator